Refund policy

At『PLACEHOLDER』, we want you to love your purchase. If something isn’t quite right, we are here to help.

Returns

We offer free returns on all domestic and international orders within 15 days of delivery.

  • Condition Requirements: All items must be unworn, unwashed, unused, and in sellable condition with all original tags attached.
  • Restocking Fee: Items returned without original packaging or missing tags but otherwise unworn and clean, will incur a 15% restocking fee deducted from your refund total.
  • Rejected Returns: We cannot accept returns for items that show signs of heavy wear, washing, makeup/perfume odors, or structural damage. Ineligible items will be rejected for a refund and can be shipped back to the customer at their expense.
  • Initiating a Return: Please email info@place-holder.co with your order number to start the return process.

Exchanges

We offer exchanges within 15 days of delivery for domestic orders.

  • Damaged or Mislabeled Items: If you received a defective, damaged, or incorrect item, we will replace it free of charge within 15 days of delivery.
  • International Exchanges: We do not offer direct exchanges for international orders. Please submit a return for your item and place a new order online.

European Union 14-Day Cooling-Off Period

If your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason without justification. Items must meet our return condition guidelines and be accompanied by proof of purchase.

Refunds

Once your item is received and inspected, we will notify you of your refund status via email.

  • Processing Time: Approved refunds will be automatically applied to your original payment method within 10 business days.
  • Bank Delays: Financial institutions may take additional time to post funds. If 15 business days have passed since your return approval, contact us at info@place-holder.co.
  • Deductions: Applicable return shipping charges and any 15% restocking fees will be deducted from your final refund amount.

Policy Updates

This policy is subject to change at our discretion. Updates will be reflected on this page immediately. We recommend reviewing this policy prior to completing your order.