Shipping policy

Shipping Policy

All PLACEHOLDER garments are packed and dispatched from our Melbourne, Australia facility via Australia Post and partner global logistics networks.

Order Processing & Dispatch

Processing Time: All orders are processed and prepared for dispatch within 1–2 business days.
Order Tracking: Once dispatched, an automated shipping confirmation containing your Australia Post tracking details will be sent directly to your email and phone number.

Delivery Options & Rates

Shipping Option	Destination	Cost	Estimated Delivery Time
Standard Tracked	Australia & New Zealand	Complimentary	2–6 business days
Express Delivery	Australia & New Zealand	$15 AUD	1–4 business days
Standard International	Rest of World	Complimentary	5–14 business days
Express International	Rest of World	$20 AUD	3–8 business days

Note: Delivery timeframes are estimated from the date of dispatch. Remote domestic regions and long-tail international destinations may experience slight transit variations.

Customs, Duties & Taxes

To ensure transparency across all global destinations:

DDP Destinations (Delivered Duty Paid): Where supported at checkout, regional import duties and taxes are calculated and collected upfront. These orders are delivered with zero additional fees upon arrival.
DDU Destinations (Delivered Duty Unpaid): If duties and taxes are not calculated or collected at checkout, your parcel will be shipped DDU. Any local import VAT, duties, or customs administrative charges assessed upon arrival are the responsibility of the recipient and must be settled with your local postal authority prior to delivery.
How to Check Your Status: If a "Taxes & Duties Included" notice or explicit tax amount appears in your checkout total, your order is DDP. If no tax line item appears, your order will be processed DDU.
Customs Clearance: PLACEHOLDER is not responsible for local carrier administration fees or delays resulting from local customs processing in DDU regions.

Delivery Security & Safe Drop

Couriers may exercise Authority to Leave / Safe Drop if a secure location is available at your delivery address when no one is home.
PLACEHOLDER is not liable for parcels lost, stolen, or misplaced after the carrier confirms successful delivery to your specified address or safe drop location. Please ensure your shipping destination is secure.

Policy Updates

This Shipping Policy is subject to change at our discretion. Any revisions or updates will be published directly to this page.
We encourage customers to review this policy prior to placing an order, particularly during peak promotional periods or limited product drops.